Medicrest - Residential Care Homes in Surrey & West Sussex
Family-Owned Residential Elderly Care Homes in Kenley and Horsham - Surrey & West Sussex
Medicrest, making a difference.
Enhancing the quality of life for residents in all our care homes.Moving into residential care doesn’t have to be stressful — we go the extra mile to make the transition as smooth and effortless as possible. If you are unsure, there’s no need to rush your decision. Book a trial stay at any of our care homes and let your experience guide your decision.
Medicrest is a family-owned care group with residential care homes in Kenley, Surrey and Horsham, West Sussex. If you're exploring care home options for yourself or a loved one, we invite you to contact our team. We are here to answer your questions and guide you through everything you need to know.
Medicrest Mission
Our mission is to raise the standard of elderly care by providing safe, homely environments that respect each resident’s rights and personal choice. In our care homes, every resident is paired with a dedicated carer they can trust and rely on. We’re here to make life easier by offering a relaxed yet highly supportive home you can proudly call your own.
info@medicrest.co.uk
Medicrest Values
While each home is unique, all share the same core Medicrest Values:
Natural warmth and compassion
When recruiting for our care homes, we look for more than professional excellence. We carefully select team members for their natural warmth, kindness, and genuine desire to care for others. Compassion and empathy are essential in creating a friendly, inclusive environment where residents can relax and truly be themselves.
Personalised care and attention
Every resident who joins one of our care homes is paired with a dedicated carer responsible for their well-being. This personal approach ensures residents’ needs are always met and nobody ever goes without the relevant attention. We tailor our care plans to individual needs and look forward to getting to know our residents over time.
Consistency and precision
Our no-agency-staff policy means residents at our care homes are welcomed by the same friendly faces each day. Our fully trained care teams are committed to delivering the highest standards of elderly care every day of the year, from providing reliable on-call support to ensuring residents receive the correct medications and treatments at the right times each day. We take pride in offering consistent care within a familiar, homely environment.
Community and connection
All our care homes have an event and activity coordinator who is responsible for arranging recreational activities, social and celebratory events. As many of our residents often tell us, one of the greatest benefits of joining a Medicrest care home is the genuine sense of family, connection and community they experience from the moment they arrive.
Choice and Civil Rights
We firmly believe in the freedom to choose and are dedicated to helping residents exercise their Civil Rights in every aspect of their lives. From deciding when, where, and with whom to enjoy meals to experiencing a sense of freedom free from routine, we support individuality and choice wherever possible.
Respecting residents' Civil Rights
Maintain your individuality and personal freedom.
No rigid routines - live life at a pace that feels right for you.
At our family-run care homes, we are committed to upholding the rights and freedoms of all residents.
Moving into residential care should never mean giving up your independence; we actively support your ability to make choices in all aspects of daily life.
From deciding when and where to enjoy your meals, to accessing community and healthcare services, or exercising your right to vote, residents in our homes live life on their own terms.
We respect and support all individuals, regardless of their personal beliefs or opinions, and are dedicated to maintaining a safe, inclusive environment where everyone feels valued and supported.
Permanent care teams in every home
We do not employ agency staff.
No Agency Staff – residents see the same friendly faces daily.
Each of our care homes has a dedicated, permanent care team that residents can get to know and rely on. Every resident is assigned a personal carer who is responsible for their care needs and well-being, ensuring that no one ever goes without the attention they need. We work closely with our residents to build trusting relationships that help them feel comfortable, safe and supported in our care.
Each member of staff undergoes a thorough screening process.
All Medicrest staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families.
10 Most frequently asked questions – answered.
What are residents saying about us?
View feedback from each of our care homes.
We take pride in the kind words and positive reviews we receive from our residential care homes in Surrey and West Sussex. Your trust and appreciation serve as powerful reminders of why we do what we do.
We look forward to hearing from you.