Care Home Reviews in Surrey & West Sussex
Medicrest – Care Home Reviews in Kenley and Horsham, Surrey & West Sussex
An honour and a privilege.
The feedback we receive from residents and their families makes everything we do worthwhile.At Medicrest care homes, we deliver the highest standards in professional elderly care. As a family-run group with care homes in Surrey and West Sussex, we value every new and existing resident who chooses our service.
Our commitment to personalised residential care is guaranteed - every resident has a dedicated carer they can trust and rely on every day of the year.
On behalf of Medicrest as a whole,
‘Thank you for your continued trust in our service.’
info@medicrest.co.uk
Homelands Reviews
"The care and respect you gave her was beyond the call of duty. Anyone who comes under your care will indeed be truly blessed."
"I shall be ever mindful that whenever I visited, my mother was content; her very sweet smile will always be remembered and was indicative she felt comfortable because she was well cared for."
"He was only with you a few months but he was very happy and was looked after so well. Where would we be if it wasn't for people like you."
Morven House Reviews
"My sister has only been at Morven House for 3 weeks but I am highly impressed by the care she is receiving. When viewing care homes, Morven House was by far the best one we saw. The staff, at all levels, are incredibly friendly and helpful in all matters. My sister seems really comfortable and happy at Morven House and I can see a really positive change in her since she's been there. She is settling in well and it feels like she's been there much longer than 3 weeks as it feels like home. I'm so happy my sister is there."
"Mum has been at Morven House for well over a year now. I am happy that Mum is looked after well and that her needs are met. I genuinely feel that the staff care about her and her wellbeing. Morven House is kept clean and Mum's room is always tidy and has a fresh feel about it. The care home has started to feel much more homely with pictures and photos around the place. The summer and Christmas parties are a lovely way for families to get together."
"We are happy with the care our mother receives at Morven House. The staff are very friendly, supportive and helpful. Thank you for all you do to make her as comfortable and safe as she can be."
Acorn House Reviews
"Many thanks for all your help and care for my mum and the support that you gave the family. We were happy knowing that she was secure and loved in your care."
"We would like to say a very big thank you to you all. You gave so much support to our mum and us. You showed so much kindness and friendship."
"You need to know how much the whole family appreciated all what you and your staff did for my father and what you are still doing for others."
Acorn Lodge Reviews
"Acorn Lodge looks after and cares for my cousin so well. The carers are so caring and always have the time to discuss anything that needs to be discussed whether it's health, or well being."
"I am very happy with my grandmother's care home. Since my grandmother arrived here, she has been well looked after, always well fed and always clean. The staff have been amazing, always friendly and polite. I myself give the care home 10 out of 10."
"My husband is well cared for. He is happy and settled. Carers make him feel at home and comfortable. We as a family are very content with the care he gets. Thanks to the personnel working in this care home."
Respecting residents' Civil Rights
Maintain your individuality and personal freedom.
No rigid routines - live life at a pace that feels right for you.
At our family-run care homes, we are committed to upholding the rights and freedoms of all residents.
Moving into residential care should never mean giving up your independence; we actively support your ability to make choices in all aspects of daily life.
From deciding when and where to enjoy your meals, to accessing community and healthcare services, or exercising your right to vote, residents in our homes live life on their own terms.
We respect and support all individuals, regardless of their personal beliefs or opinions, and are dedicated to maintaining a safe, inclusive environment where everyone feels valued and supported.
Permanent care teams in every home
We do not employ agency staff.
No Agency Staff – residents see the same friendly faces daily.
Each of our care homes has a dedicated, permanent care team that residents can get to know and rely on. Every resident is assigned a personal carer who is responsible for their care needs and well-being, ensuring that no one ever goes without the attention they need. We work closely with our residents to build trusting relationships that help them feel comfortable, safe and supported in our care.
Each member of staff undergoes a thorough screening process.
All Medicrest staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families.
10 Most frequently asked questions – answered.
What are residents saying about us?
View feedback from each of our care homes.
We take pride in the kind words and positive reviews we receive from our residential care homes in Surrey and West Sussex. Your trust and appreciation serve as powerful reminders of why we do what we do.
We look forward to hearing from you.