Care Homes in Surrey & West Sussex - Questions & Answers

Costs vary depending on the type of care and support required. As we cater to residents with varying healthcare needs, we personalise our care plans accordingly. Our Registered Care Managers will guide you through everything you need to know, including guidance on government allowances and care financing. Standard fees cover all core services, with additional costs applying only for additional well-being services, such as hairdressing and chiropody.

Visits are warmly welcomed at reasonable times every day of the year, while always respecting residents’ wishes. We understand the importance of seeing loved ones and strive to deliver a comfortable and private environment for residents to reconnect with family and friends. For the safety and security of all, visitors are asked to sign in and out when entering and leaving the home.

At Medicrest, nutrition is a key focus in maintaining physical and mental health in our residents. While each care home is unique, all meals are freshly cooked from scratch using top-quality ingredients. Catering to all medical and dietary requirements, our passionate culinary teams ensure a continuous flow of delicious, nutritious dishes throughout the day, every day of the year. Choose when, where and with whom to enjoy meals; the choice is yours.

Absolutely. Moving into a Medicrest care home in Surrey or West Sussex does not restrict your personal freedoms. Residents retain all entitlements as UK citizens, including the right to vote and access local services.

We support choice in everyday life.

No. We do not employ agency staff. We have permanent care teams in every home, including a dedicated carer for every resident who chooses Medicrest. At our care homes in Surrey and West Sussex, residents see the same friendly faces daily, creating trust in a safe and comfortable environment.

All staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families. Our staff receive ongoing training and personal development to ensure the highest elderly care standards are maintained every single day of the year.

Yes. Residents are encouraged to bring personal belongings, photos, and decorations to make their room feel like home. We support individual tastes and preferences, helping each person create a space that reflects their personality and way of life.

Discriminatory behaviour is not tolerated at any level and will be corrected immediately in all Medicrest care homes. We respect residents’ ethnic, cultural, religious and personal differences, and go the extra mile to ensure everyone feels valued and included in our care.

Our care homes in Surrey and West Sussex comply with British Security Standards, featuring high-quality safety doors and windows, as well as secure entrances. Regular staff training ensures prompt response to fires or other emergencies. With 24/7 staffing, CCTV monitoring, and emergency call systems in every room, we provide a safe and supportive environment where residents feel protected.

Every resident living in our care is made aware of our feedback and complaint procedures and what they entail. If you are dissatisfied, the first person to go to is the Registered Care Manager, who will aim to acknowledge your concerns within 72 hours and document the issue, detailing the steps taken to address it. If you feel the response does not fully resolve your concerns, we encourage you to contact our Inspectorate for further assistance.