Contact Medicrest Care Homes in Surrey & West Sussex
Medicrest – Excellence in Elderly Care since 1996 - Serving Kenley and Horsham – Surrey & West Sussex
Let’s Connect
To contact our team, fill out the form below or send an email to info@medicrest.co.uk.
When you contact Medicrest, you can expect a genuine, warm and personal welcome.
A friendly member of staff will be ready to answer your questions and guide you through everything you need to know for a smooth and positive transition.
Whether you’re exploring options for yourself or on behalf of a loved one, our knowledgeable and experienced care professionals are here to provide the care and support you need.
info@medicrest.co.uk
Your personal details are safe with us.
Send your questions in the form below and we will respond within 48 hours. When you share your details with us, we guarantee to protect your privacy and will not share them with any third party.
Total Transparency
Feedback and complaints procedures
Every resident in our care is informed of our feedback and complaints procedures and what they entail. Residents and family members are welcome at quarterly meetings and urged to offer new ideas and suggestions.
We tailor our service to suit your needs, but if you are dissatisfied, the first person to speak to is the Registered Care Home Manager. If unavailable, your assigned carer will assist you on her behalf. We aim to acknowledge your concerns within 72 hours and will document the issue, detailing the steps we have taken to address them. If you feel our response does not fully resolve your concerns, we encourage you to contact our Inspectorate for further assistance.
Your satisfaction and well-being are our top priorities.
Respecting residents' Civil Rights
Maintain your individuality and personal freedom.
No rigid routines - live life at a pace that feels right for you.
At our family-run care homes, we are committed to upholding the rights and freedoms of all residents.
Moving into residential care should never mean giving up your independence; we actively support your ability to make choices in all aspects of daily life.
From deciding when and where to enjoy your meals, to accessing community and healthcare services, or exercising your right to vote, residents in our homes live life on their own terms.
We respect and support all individuals, regardless of their personal beliefs or opinions, and are dedicated to maintaining a safe, inclusive environment where everyone feels valued and supported.
Permanent care teams in every home
We do not employ agency staff.
No Agency Staff – residents see the same friendly faces daily.
Each of our care homes has a dedicated, permanent care team that residents can get to know and rely on. Every resident is assigned a personal carer who is responsible for their care needs and well-being, ensuring that no one ever goes without the attention they need. We work closely with our residents to build trusting relationships that help them feel comfortable, safe and supported in our care.
Each member of staff undergoes a thorough screening process.
All Medicrest staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families.
10 Most frequently asked questions – answered.
What are residents saying about us?
View feedback from each of our care homes.
We take pride in the kind words and positive reviews we receive from our residential care homes in Surrey and West Sussex. Your trust and appreciation serve as powerful reminders of why we do what we do.
We look forward to hearing from you.