Terms and Conditions of Use Medicrest Ltd
These Terms and Conditions govern your use of the Medicrest Ltd website and your relationship with us. Please read them carefully.
Terms and Conditions of Use
Last updated: October 2025These Terms and Conditions, together with our Privacy Policy, govern your use of this website (the “Medicrest Ltd Site”) and your relationship with Medicrest Ltd (“Medicrest”, “we,” “us,” or “our”). Medicrest Ltd is a registered company in England and Wales and serves as the parent organisation for Acorn Lodge, Acorn House, Morven House, and Homelands Nursing Home. Medicrest does not directly provide care services but oversees administrative, regulatory, and operational support for its affiliated homes. By accessing or using the Medicrest Site, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using the site.
Email: info@medicrest.co.uk
1. Purpose of the Site
The Medicrest Site is intended to provide general information about our company structure, affiliated care homes, and corporate governance. It does not offer direct care services or clinical advice. Any care-related queries should be directed to the individual care homes listed on the site.
2. Corporate Structure
Medicrest Ltd is a limited company registered in England and Wales. It acts as the head office for the following care homes:
- Acorn Lodge – 14 Abbots Lane, Kenley, CR8 5JH
- Acorn House – 63 Hayes Lane, Kenley, CR8 5JR
- Morven House – 48 Uplands Road, Kenley, CR8 5EF
- Homelands Nursing Home – Horsham Road, Cowfold, RH13 8AJ
Each care home operates independently under its own management team and is regulated by the Care Quality Commission (CQC).
3. Website Content and Accuracy
We strive to ensure that all information on the Medicrest Site is accurate and up to date. However, we make no guarantees regarding the completeness or reliability of the content. Information about affiliated care homes is provided for reference only and may be subject to change.
4. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on the Medicrest Site. Continued use of the site after changes are published indicates your acceptance of the revised terms.
5. Intellectual Property
All content on the Medicrest Site—including text, graphics, logos, and documents—is protected by copyright and intellectual property laws. You may view and print content for personal use only. Commercial use or reproduction requires written permission from Medicrest Ltd.
6. Acceptable Use
You agree not to use the Medicrest Site for any unlawful, defamatory, abusive, obscene, or otherwise objectionable material, nor to encourage conduct that constitutes a criminal offence or violates applicable laws. You must not disrupt or interfere with others’ use of the site or copy copyrighted content without permission.
7. Site Availability
While we strive to maintain optimal performance, we do not guarantee uninterrupted access to this site. Temporary downtime may occur due to maintenance, updates, or unforeseen issues.
8. Limitation of Liability
Medicrest Ltd is not liable for any direct or indirect losses arising from your use of the Medicrest Site. This includes reliance on information provided or technical issues affecting site access. Nothing in these Terms limits our liability for death or personal injury caused by negligence.
9. Third-Party Links
The Medicrest Site may contain links to external websites, including those of affiliated care homes. These links are provided for convenience only. We are not responsible for the content or availability of third-party sites and do not endorse them.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. We aim to resolve disputes amicably, but if necessary, legal proceedings must be initiated within the United Kingdom.
11. Policy Management and Compliance
We are committed to maintaining the highest standards of care, safety, and regulatory compliance. We use Quality Compliance Systems (QCS) to manage all operational policies and procedures, regularly reviewing and auditing them to ensure they remain current and aligned with best practice.
12. Accessibility
We are committed to making the Medicrest Site accessible to all users, including those with disabilities. If you encounter any barriers to access, please contact us so we can improve your experience.
13. Data Protection (GDPR)
Medicrest Ltd complies with the General Data Protection Regulation (GDPR) and all applicable data protection laws. We do not collect personal health data through this site. Any personal information submitted via contact forms or email is handled securely and in accordance with our Privacy Policy.
Medicrest Ltd
Email: info@medicrest.co.uk
Medicrest Ltd is part of Medicrest Group, a care organisation regulated by the Care Quality Commission (CQC).
© Medicrest Ltd.
Respecting residents' Civil Rights
Maintain your individuality and personal freedom.
No rigid routines - live life at a pace that feels right for you.
At our family-run care homes, we are committed to upholding the rights and freedoms of all residents.
Moving into residential care should never mean giving up your independence; we actively support your ability to make choices in all aspects of daily life.
From deciding when and where to enjoy your meals, to accessing community and healthcare services, or exercising your right to vote, residents in our homes live life on their own terms.
We respect and support all individuals, regardless of their personal beliefs or opinions, and are dedicated to maintaining a safe, inclusive environment where everyone feels valued and supported.
Permanent care teams in every home
We do not employ agency staff.
No Agency Staff – residents see the same friendly faces daily.
Each of our care homes has a dedicated, permanent care team that residents can get to know and rely on. Every resident is assigned a personal carer who is responsible for their care needs and well-being, ensuring that no one ever goes without the attention they need. We work closely with our residents to build trusting relationships that help them feel comfortable, safe and supported in our care.
Each member of staff undergoes a thorough screening process.
All Medicrest staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families.
10 Most frequently asked questions – answered.
What are residents saying about us?
View feedback from each of our care homes.
We take pride in the kind words and positive reviews we receive from our residential care homes in Surrey and West Sussex. Your trust and appreciation serve as powerful reminders of why we do what we do.
We look forward to hearing from you.