Privacy Policy
Medicrest Ltd Care Homes
Medicrest Ltd and our care homes respect your privacy. Learn how we collect, use, and protect personal data in line with UK GDPR and the Data Protection Act.
Privacy Policy
Last updated: 15 October 2025Medicrest Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we use and protect your data when you visit our website, contact us, or use our care services.
1. Who We Are
Medicrest Ltd is the holding company for our group of care homes. We provide high-quality residential and nursing care across our homes listed below.
Morven House: 48 Uplands Road, Kenley, CR8 5EF
Homelands Nursing Home: Horsham Road, Cowfold, West Sussex, RH13 8AJ
Acorn Lodge: 14 Abbots Lane, Kenley, Surrey, CR8 5JH
Acorn House: 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Medicrest Ltd (Head Office)
Email: info@medicrest.co.uk
Company Registration Number : 03077781.
2. The Information We Collect
We may collect and process the following information:
- Personal details – such as your name, address, phone number, and email
- Enquiry details – information you provide when contacting us or visiting our homes
- Health and care information – if you or your relative receive care from us
- Employment data – if you apply for a job (CVs, qualifications, references)
- Technical data – such as your IP address, browser type, and how you use our website (via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries or requests
- Provide safe and effective care services
- Process job applications and manage employment
- Improve our services and website
- Comply with legal or regulatory requirements (e.g. CQC, NHS, local authorities)
We only process your data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4. Sharing Your Information
We may share personal data with:
- Healthcare professionals and local authorities (for care delivery)
- Regulators such as the Care Quality Commission (CQC) or the NHS where required
- Our IT, website, and service providers who support our operations
- Law enforcement or government agencies where required by law
We will never sell your personal data.
5. Cookies and Website Data
Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings.
6. How Long We Keep Your Information
We keep personal data only as long as necessary for the purpose it was collected. For example:
- Care records – usually 8 years after the last entry (or longer if legally required)
- Job applications – up to 12 months if unsuccessful
- General enquiries – up to 12 months
After that, we securely delete or anonymise your data.
7. Keeping Your Data Safe
We use appropriate security measures to protect your information, including secure servers, encryption, restricted access, and staff training on confidentiality and data protection.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the data we hold about you
- Ask us to correct or delete your information
- Withdraw consent (where applicable)
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at info@medicrest.co.uk.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top of the page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Medicrest Ltd
Email: info@medicrest.co.uk
Registered Office: 104 High Street, West Wickham, Kent, BR4 0NF
Our Care Homes:
- Morven House, 48 Uplands Road, Kenley, CR8 5EF
- Homelands Nursing Home, Horsham Road, Cowfold, West Sussex, RH13 8AJ
- Acorn Lodge, 14 Abbots Lane, Kenley, Surrey, CR8 5JH
- Acorn House, 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Respecting residents' Civil Rights
Maintain your individuality and personal freedom.
No rigid routines - live life at a pace that feels right for you.
At our family-run care homes, we are committed to upholding the rights and freedoms of all residents.
Moving into residential care should never mean giving up your independence; we actively support your ability to make choices in all aspects of daily life.
From deciding when and where to enjoy your meals, to accessing community and healthcare services, or exercising your right to vote, residents in our homes live life on their own terms.
We respect and support all individuals, regardless of their personal beliefs or opinions, and are dedicated to maintaining a safe, inclusive environment where everyone feels valued and supported.
Permanent care teams in every home
We do not employ agency staff.
No Agency Staff – residents see the same friendly faces daily.
Each of our care homes has a dedicated, permanent care team that residents can get to know and rely on. Every resident is assigned a personal carer who is responsible for their care needs and well-being, ensuring that no one ever goes without the attention they need. We work closely with our residents to build trusting relationships that help them feel comfortable, safe and supported in our care.
Each member of staff undergoes a thorough screening process.
All Medicrest staff members undergo a thorough screening process, including an enhanced Criminal Records Bureau (CRB) check and detailed professional and character references. New employees complete a three-month probation period and receive bi-monthly clinical supervision. Long-standing staff receive annual performance appraisals, but the most valuable feedback comes directly from our residents and their families.
10 Most frequently asked questions – answered.
What are residents saying about us?
View feedback from each of our care homes.
We take pride in the kind words and positive reviews we receive from our residential care homes in Surrey and West Sussex. Your trust and appreciation serve as powerful reminders of why we do what we do.
We look forward to hearing from you.